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Turnaround Time – You’ve asked for an update and / or additional support and it takes weeks to get a response and additional time to get a simple resolution to your problem.
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Each partner is able to send an E-mail to the NetEnvisage support team at Support@NetEnvisage.com. This is the first step towards resolution. 90% of all requests are resolved with 3 business days.
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Personal Attention – Have you ever felt as though your Internet solution vendor is not paying enough attention to your specific needs. This is a common occurrence in the professional services industry.
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Each partner is coupled with a NetEnvisage account manager. This individual is responsible for monitoring the resolution of issues and updates. The account manager will also work with you to discuss how to maximize the impact of your solutions over time.
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Emergency Requests – There may be situations where a last minute change is needed that may have a big impact on your business. Many firms may not be able or willing to make last minute adjustments to your site.
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Our partners have every opportunity to contact our team to inquire about a high priority / last minute change. Our internal technical infrastructure allows for us to backup and maintain your files in a manner that makes it easier for us to make changes.
It is part of our mission to support partners in a way that improves their business. We do our best to be ready to support each partner in the best way possible.
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